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25+ years experience

Why Leadership Matters in Dentistry

Operational Excellence

Establish operational and compliance excellence and create high-performing teams.

Patient Experience

We assist in identifying and enhancing all touchpoints within the patient experience.

Are you a dental practice owner or manager wanting to grow your business in the smartest and most effective way possible? Hard work certainly pays off, but growth doesn't have to be a painful process.

We combine time-tested systems and coaching with the accountability and guidance to support not only the growth of your practice, but also the growth of its leaders.

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Dental Coach & Staff Training

Who Is It Suitable For?

Every dental practice is unique — but the challenges faced by owners, leaders, and auxiliary staff are often the same.

This training is designed for:

  • Practice Owners — seeking to grow a business between $300K and $2M turnover without being consumed by it.
  • Leaders & Emerging Leaders — building the mindset, systems, and confidence to guide high-performing teams.
  • Auxiliary Staff — dental assistants, hygienists, front-desk coordinators, and support staff who want personal and professional development, stronger communication skills, and the confidence to contribute at a higher level.

Through tailored mentoring, mindset training, and proven tools, these programs empower practices to perform with excellence, reduce stress, and create raving-fan patients.

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Based in Melbourne, Australia,
— empowering dental teams nationwide.

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Our Journey

With over 25 years of experience, our knowledgeable Concierge Team has guided practice principals and their teams toward sustainable success.

Friendly, approachable, and deeply attuned to the needs of dental practices, we:

  • Identify gaps and opportunities within practices
  • Diagnose challenges that limit growth and performance
  • Deliver tailored systems, tools, and strategies designed for the unique demands of modern dental practices

All trainings provided are built on the values of trust, integrity, respect, and mutual understanding — ensuring that our support strengthens not just practices, but also the people and teams within them.

Since 1996, we have been committed to helping practices grow with confidence, perform with excellence, and achieve lasting results.

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What We Help You Achieve

  • Strengthen team communication and reduce friction
  • Boost confidence, emotional intelligence, and decision-making
  • Foster trust, collaboration, and accountability
  • Address mindset blocks affecting performance and morale
  • Improve staff retention and patient experience

Bonus Content

Purchase Your Copy: 11 Trade Secrets to Creating a High-Performance Dental Team


This exclusive resource reveals proven strategies to:

  • Strengthen team communication
  • Reduce cancellations and close white space gaps
  • Build patient trust and loyalty
  • Create raving-fan word of mouth

designed to help practice owners, leaders, and auxiliary staff put high-performance systems into action.

Get My Book

Free Download: 11 Trade Secrets to Creating a High-Performance Dental Team

Get My Book
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Dental Coach & Staff Training

Who Is It Suitable For?

In Susie’s time getting to know and support practice owners throughout Australia, she has learned that while you and your practice are unique, your challenges and frustrations aren't.

For owners wanting to grow a practice turning over $300K and $2M, we provide the mentoring and tools you need to develop a successful business that frees instead of consumes you.
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Melbourne,
Australia

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What Makes The Dental Concierge Different

At The Dental Concierge, we are dedicated to creating Performance dental teams, leaders, and auxiliary staff through training that blends Neuro-Linguistic Programming (NLP), Hypnotherapy, and Time Line Therapy® to create transformational results.

Our programs are designed specifically for dentistry, with a focus on:

  • Building high-performance teams
  • Developing confident, values-driven leadership
  • Enhancing patient communication and relationships
  • Streamlining operations and staff management

With CPD-accredited programs, practical tools, and ongoing support, the Training Academy is your pathway to both personal and professional growth in the dental industry.

We work closely with practice owners who are eager to expand their businesses and enhance their leadership capabilities. By understanding the complexities of managing a dental practice, our Concierge Team helps you identify opportunities for growth, streamline operations, and strengthen relationships with patients.

By focusing on your strengths and addressing areas for improvement, we help you navigate the challenges of practice ownership with clarity, confidence, and proven strategies.

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Our Journey

Trusted by reputed dental practices.

Our team of industry experts has decades of experience in guiding practice Principals and their teams. Friendly and well-versed in the dental industry, they identify gaps and opportunities, diagnose problems and challenges, and provide tailored systems, tools, and strategies to address the specific issues dental practices face.

  • 25+ Years of Experience.
  • Call us: +61 450 098 078

Are you ready to take your dental practice to the next level?

Let’s Build a Practice Culture That Thrives

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Are you ready to take your dental practice to the next level?

Let’s Build a Practice Culture That Thrives

Error: Contact form not found.

Coach for Dental Practice | Melbourne

Trusted with 25+ Years of Experience

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Time Management

Streamline operations for optimal efficiency.

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Staff Training

Elevate team skills for better performance.

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Patient Communication

Improve patient satisfaction and retention.

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Increase Profitability

Boost revenue and cut costs efficiently.

Frequently Asked Questions

I offer coaching in areas like time management, staff training, patient communication, and overall business strategy. Whether you need help with the day-to-day operations or long-term growth plans, I tailor solutions to meet your specific needs.

Dental staff training enhances the skills and productivity of your team, leading to improved patient care, better efficiency, and a stronger overall practice. A well-trained team can significantly improve patient satisfaction and boost your practice’s performance.

The process begins with an in-depth consultation where I assess your current practice operations, staff performance, and business goals. From there, I develop a step-by-step plan to address your challenges and guide you through each stage to achieve measurable improvements.

Effective patient communication builds trust, improves retention rates, and boosts patient satisfaction. By developing personalized communication strategies, you’ll see more repeat visits, positive reviews, and long-term patient relationships.

Absolutely! I work with dental practices to create targeted marketing strategies that increase patient acquisition and retention. From local SEO to referral programs, I’ll guide you on ways to grow your patient base effectively.