The Dental Concierge (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

We may collect the following types of personal information:

• Identity data: name, title, practice details, professional role.
• Contact data: email, phone number, business address.
• Account data: login credentials, usernames, passwords.
• Payment data: billing information, credit/debit card details (processed securely by third-party providers).
• Usage data: browser type, IP address, device information, operating system, pages visited, referral source.
• Marketing data: preferences for receiving communications.

We may also collect sensitive information (e.g., health-related details during training or coaching) only where reasonably necessary and with your explicit consent.

2. How We Collect Your Information

• Directly from you (e.g., when you sign up, make a booking, or purchase training).
• Automatically when you use our website (cookies, analytics tools).
• From third-party providers (e.g., payment processors, marketing platforms).

3. Use of Your Information

We use your information to:

• Provide and deliver our services.
• Manage your account and billing.
• Improve our website, training, and coaching programs.
• Personalize your experience.
• Send newsletters, marketing, or promotional content (only if you’ve opted in).
• Comply with legal and regulatory obligations.

4. Cookies & Tracking

We use cookies and similar technologies (e.g., Google Analytics, Meta Pixel) to:

• Understand website traffic and behavior.
• Improve user experience.
• Deliver relevant advertising.

You can manage cookie preferences in your browser settings or via cookie banners (where applicable).

5. Sharing of Your Information

We do not sell your personal information. We may share it with:

• Service providers (IT, cloud hosting, marketing, payment processors).
• Business partners assisting in course delivery or events.
• Regulatory authorities if required by law.

If data is stored or processed outside Australia (e.g., by US or EU cloud providers), we ensure that adequate data protection safeguards are in place.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services.
• Fulfill legal and tax obligations.
• Resolve disputes and enforce agreements.

When no longer required, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Restrict processing of your data.
• Data portability (receive a copy of your data).
• Opt out of marketing communications.

California Residents (CCPA/CPRA): request disclosure of data collected, opt out of data sharing, and request deletion.

EU/UK Residents (GDPR): withdraw consent at any time and lodge a complaint with a supervisory authority.

To exercise these rights, please contact us (details below).

8. Security of Your Information

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.